Exchanges and Returns

We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items.  However, we may charge a restocking fee for special orders, electrical items, or other products. If you are unsure if an item fits your vehicle or has a restock fee please inquire before purchasing.   Within 30 days of receipt of your order, you may return products that:

Are in their original packaging

Have original manufacturer information

Are not used, installed, or disassembled

Are not damaged due to incorrect installation

Do not have missing parts, hardware or instructions

The following orders are not returnable:

Custom or special orders

Automotive repair manuals

Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc)

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.

Items incorrectly shipped to Distributor Demo will not be returned. Items not purchased from Distributor Demo will not be accepted.

Core Returns

If you would like to return an item associated with a core return value, please submit your request through our Returns form.

Please note:

All fluids must be drained from the core

The core must be securely wrapped in plastic and sealed

Cores must be returned in the packaging used in the shipment of the order sent to you

Your core will be inspected to determine if the core is rebuild-able

Core return shipping charges are the responsibility of the customer. These are not refundable.

Refunds

We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.

Damaged Products

If your product has been damaged in shipment, please complete our form at Returns within 24 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim.

Labor

We will not refund any labor costs incurred by you or the installer of the products purchased at this website. 

Guarantee

Bimmerparts.com guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please visit our returns form for more information.

Questions, problems, suggestions?

If you have any problems with your order, please don't hesitate to contact us.

You can reach us by phone, fax, or email.  To issue a Return Authorization request, click here.

Warranty Information

New products purchased from our store are covered by a manufacturer warranty. Other than applicable manufacturer warranties, or as otherwise provided in these Terms & Conditions, there are no warranties, express or implied for any of our products, and we specifically disclaim any warranty of merchantability or fitness for a particular purpose for tires, aftermarket wheels, and tire & aftermarket wheel packages.

For other parts, we provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, which covers the replacement of a defective part(s). The warranty applies only to parts replacement with same or better quality. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.

All items are given a limited 90-days warranty period by the manufacturer. The manufacturer will allow the parts to be covered by their warranty provided that the part was not modified by the buyer.

Under NO circumstances will our liability exceed the amount of the original sale.

Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.

The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.

All returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. The RA Numbers can be obtained by creating a return from within your account. Returned items without RA numbers will not be accepted.

Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.